The new Mobile Security Key and Touch ID | HSBC HK
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Are you ready to make digital banking easier? Find out how our new Mobile Security Key can help.

Available via the HSBC HK Mobile Banking app, the Mobile Security Key replaces your physical Security Device by creating a digital version stored safely on your mobile. You can access both Personal Internet Banking and Mobile Banking easily and securely. Now you'll never need to worry about carrying your physical Security Device with you or remember where you last saw it.

Get the new Mobile Security Key today and make your digital banking easier!

Download the HSBC HK Mobile Banking app


Key features

Bank-grade security
The new Mobile Security Key is packed with advanced security and protection features to give you peace of mind
Faster access
Log on faster with Mobile Security Key and Touch ID to get things done quicker
Do more with Touch ID
Users of Apple iPhone 5s or above can now log on and confirm transactions using Touch ID (Android fingerprint is coming soon)
Simplified digital banking
Besides logging on to mobile banking, you can also use your Mobile Security Key to log on to Personal Internet Banking

Activate your Mobile Security Key

Follow these simple steps to activate your Mobile Security Key


  • Step 1: Download or update the app, and open it

    Step 2: Log on with your Personal Internet Banking credentials

  • Step 3: Read the introductory information

    Introductory page will be displayed upon successful log on. If you don't see this after log on, you can also find it from the "Activate Mobile Security Key" option under the Settings menu

    Step 4: Begin the activation by tapping "Activate now"

    Please read the Terms and Conditions before the activation.

  • Step 5: Input the security code generated from your existing physical Security Device

    (Note: actual steps may be different based on your Personal Internet Banking profile, please follow to the instructions as presented in the app)

    Step 6: Input the verification code sent to you via SMS

    (Note: actual steps may be different based on your Personal Internet Banking profile, please follow to the instructions as presented in the app)

  • Step 7: Follow the instructions to create your Mobile Security Key password

    Step 8: You are all set. Mobile Security Key has been activated successfully

    You will receive SMS and Email notifications upon successful activation

  • Step 1: Download or update the app, and open it

  • Step 2: Log on with your Personal Internet Banking credentials

  • Step 3: Read the introductory information

    Introductory page will be displayed upon successful log on. If you don't see this after log on, you can also find it from the "Activate Mobile Security Key" option under the Settings menu

  • Step 4: Begin the activation by tapping "Activate now"

    Please read the Terms and Conditions before the activation.

  • Step 5: Input the security code generated from your existing physical Security Device

    (Note: actual steps may be different based on your Personal Internet Banking profile, please follow to the instructions as presented in the app)

  • Step 6: Input the verification code sent to you via SMS

    (Note: actual steps may be different based on your Personal Internet Banking profile, please follow to the instructions as presented in the app)

  • Step 7: Follow the instructions to create your Mobile Security Key password

  • Step 8: You are all set. Mobile Security Key has been activated successfully

    You will receive SMS and Email notifications upon successful activation

Watch how simple it is!

Download now


Search "HSBC HK" from the App Store or Google Play™ and download the app. Activate your Mobile Security Key now


Q1

What about my existing physical Security Device?

Once your Mobile Security Key has been activated, your physical Security Device will be deactivated immediately. You can return this to any of our branches or dispose it yourself.

Q2

What about my existing HSBC app?

The new HSBC HK Mobile Banking app gives you access to your Hong Kong accounts only. If you need to access mobile banking in other countries outside Hong Kong, please keep the existing HSBC Mobile Banking app in addition to the new app.

Q3

How do I use Mobile Security Key to log on to Personal Internet Banking?

You can use Mobile Security Key to log on to Personal Internet Banking as well, simply follow below steps to generate the security code. There are also on-screen instructions available on Personal Internet Banking log on page for you to follow.

  • Launch the HSBC HK Mobile Banking app on your mobile device with Mobile Security Key activated
  • Select "Generate Security Code" from the bottom of the app screen
  • Select "Log on"
  • Enter your Mobile Security Key password and tap "Generate code". You can also use Touch ID if you have it enabled
  • Your security code will be displayed, input in field provided in the Personal Internet Banking log on page

Q4

I have activated Mobile Security Key on a jailbroken / rooted device earlier, but I could no longer access the mobile app anymore, what should I do?

Since your device is jailbroken / rooted, your device may be less secure and may lead to fraudulent transactions. For security reasons and to protect your interest, you will not be allowed to use our app. In order to continue using our mobile banking services, you may contact our customer service hotline to register a physical Security Device or remove the Mobile Security Key from the jailbroken / rooted device, then you may reactivate Mobile Security Key on another non-jailbroken / rooted device. In the meantime, if you have dual password, you may logon with a non-jailbroken / rooted device or Personal Internet Banking to enjoy selected services, or use other channels to manage your banking needs.

Got further questions?

You can find out more about the app and the Mobile Security Key on our FAQ page.


Note:
The screen displays and the images of the website are for reference and illustration purposes only.
Apple, the Apple logo, iPhone and Touch ID are trademarks of Apple Inc., registered in the US and other countries.
App Store is a service mark of Apple Inc.
Google Play™ is a trademark of Google Inc. Android™ is a trademark of Google Inc.

HSBC adopts the latest internet security measure with the adoption of EV SSL Certificate (Extended Validation SSL Certificate). With this verification certificate in place, you can instantly know you're on a genuine HSBC website. We suggest customer to check the digital certificate with a desktop computer. For more tips on internet security, please click here.