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HSBC online banking survey


We'd love to hear what you have to say about your banking experience with us so far. It'll only take a few minutes and your valuable answers will help make banking even better.

Note: Please do not provide any of your personal information, including your name, HKID, mobile number and account number.
 

Please tell us about your banking relationship with us

1. What type of integrated account do you hold with HSBC?
    Personal Integrated Account
    HSBC Advance
    HSBC Premier
    HSBC Jade
   
2. How long you have been banking with us?
    Less than one year
    1–3 years
    3–5 years
    Over 5 years
   
3. What products do you hold with HSBC? (Please select all that apply)
    Deposits accounts (including savings accounts, time deposits, current accounts)
    Wealth products (including stocks, unit trusts, FX, structured products)
    Credit card
    Loan
    Mortgage
    Insurance
    MPF
   

We would like to know more about your banking habits

1. How often do you log on to online banking?
    Daily
    Weekly
    Monthly
   
2. What time of the day do you usually log on over the last 3 months?
    Early morning (7am–9am)
    Office hours (9am–1pm, 2pm–6pm)
    Lunch time (12pm–2pm)
    Evening (6pm–9pm)
    Late night (after 10pm)
   
3. What type of online transactions have you carried out over the last 3 months? (Please select all that apply)
    General fund transfers (including money transfers and FPS)
    Bill and credit card payments
    Foreign currency exchange or FX trading
    Global transfers
    Check balance and transaction history
    View eStatement
    Place time deposit
    Overseas ATM limit setting and activation
    Buy travel and home insurance
    Risk Profiling Questionnaire
    Stock trading
    Credit card and/or loan application
   
4. Which of these mobile apps by HSBC are you familiar with? (Please select all that apply)
    HSBC HK Mobile Banking app
    HSBC Reward+
    HSBC HK Easy Invest
    PayMe from HSBC
   
5. Do you use the HSBC HK Mobile Banking app ?
    Yes → (go to Question 9)
    No → (go to Question 6)
   
6. Why do you not use the HSBC HK Mobile Banking app (Please select all that apply)
    Security concerns – I’m afraid of losing my mobile phone/mobile apps are not secure
    It’s easier to handle my banking transactions via a desktop browser
    I open several screens for reference to settle my banking transactions
    I can’t find what I need on the app
    I don’t want to waste mobile data
    The app is not user-friendly and takes a long time to load
    My phone model doesn’t support the app
    Others
 
   
7. Do you use any apps from these banks/merchants? (Please select all that apply)
    Standard Chartered
    Citibank
    Hang Seng
    Bank of China
    Industrial and Commercial Bank of China (ICBC)
    Apple/Android Pay
    WeChat/Alipay
    Others
 
   
8. Please select the functions you think are available on the HSBC HK Mobile Banking app. (You may select more than one answer)
    General fund transfers (including money transfers and FPS)
    Bill and credit card payments
    Foreign currency exchange or FX trading
    Global transfers
    Check balance and transaction history
    View eStatement
    Place time deposit
    Overseas ATM limit setting and activation
    Buy travel and home insurance
    Risk Profiling Questionnaire
    Stock trading
    Credit card and/or loan application
   
 
If you are aware of the above functionalities, can you tell us why you are not using HSBC HK Mobile Banking app:
   
9. What will motivate you to try the HSBC HK Mobile Banking app?
    New and enhanced features not available on browser view
    Better security measure
    Others
 
   
10. What do you like about our app and what can we improve on?
 
   

Please tell us something about yourself

1. Age range
    Below 18
    18 – 25
    26 – 30
    31 – 40
    41 – 50
    51 – 60
    61 – 65
    66 and above
   
2. Gender
    Male
    Female
    Prefer not to disclose
   
3. Education level
    High school or below
    University
    Postgraduate
   
Thank you for your opinions.
 
 
  
Please be assured that all data collected in this online survey is protected and will be kept confidential at all times. Your opinions in this online survey will only be analysed, consolidated and reported for our service enhancement purpose.