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Security and Fraud Centre

Security Tips when using:

Important upgrade information for Internet Explorer 6 users

  • HSBC discontinues to support for Internet Explorer 6 across our websites from 21 June 2015.
  • HSBC discontinues to support for Internet Explorer 6 across all our online banking platforms from 29 March 2015.Info

Reminder on safe use of Internet Banking Service

  • Change Internet Banking passwords regularly and select password combination that are difficult to guess and different from the ones for other internet services.New
  • Always check SMS/email transaction notification/statement issued from the Bank.New
  • DO NOT use the yellow button on security device during logon to HSBC Internet Banking. Yellow button is mainly for transferring funds to third party.
  • Never enter digits that you are unfamiliar into the security device for transaction signing with the yellow button.
  • Customer should always take care to verify the account number of the beneficiary before effecting payment to third party.
  • Always review your transfer limits regularly and to make necessary adjustment that suits your transaction needs as you will be exposed to additional risks after increasing the transfer limits.
  • When using dual password mode to logon to HSBC Internet Banking, HSBC will only ask for your partial second password and never ask for your full second password.
  • HSBC Internet Banking will not ask you to provide excessive information such as name, date of birth, HK ID/passport number, credit card number, CVV/CVC code and the expiry date.
  • If you find any unusual pop-up screen or the computer response is unusually slow, please do not provide your personal details and/or credit card information and report immediately to our Customer Services Hotline.
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Internet Banking

  • Install anti-virus software and update it with latest virus definition files
  • Logon internet banking regularly to check for unusual transaction records. Report to us immediately if any
  • HSBC will not display your personal information in emails or ask you to confirm any personal data by replying emails.
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Mobile Banking

  • Avoid sharing your mobile handsets with others and use your own handset to log on
  • Do not leave your handset unattended after logon to Internet Banking. Always log off properly when you are finished with it
  • When using Wi-Fi connection, use trusted Wi-Fi networks or service providers and enable security protection such as Wi-Fi Protected Access (WPA), if possible
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Express Banking

  • Cover the keypad when you enter your PIN in ATMs
  • Never disclose your PIN to anyone, not even someone claiming to be from the bank or the police
  • Be cautious and report to the bank if you observe any suspicious devices when using ATM (e.g. Pin hole camera)
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Telephone

  • Never read out your password or PIN over the phone, not even to HSBC staff
  • Remember that Phone PIN verification is not required when you make general enquiries
  • Phone PIN verification is only required when you agree to apply for products by inputting them directly into the voice response system
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Credit Card

  • Do not respond to emails that ask you to provide credit card information and report to us at once
  • Check your card expiry date. If a replacement card has not arrived at least one week before your current card expires, contact the bank
  • Avoid entering credit card information when using public computers, such as those in internet cafes.
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Email and SMS

  • Do not forward or reply directly to any emails / SMS that ask you to provide personal information. Report to us immediately if any.
  • Avoid using public computers, instead use your own computer to read personal emails.
  • HSBC will not provide any hyperlinks to HSBC Internet Banking Logon page in our emails / SMS.
  • HSBC will not ask you to click on a hyperlink or reply to any emails / SMS to confirm any personal data / password.

More Information

Selection of Default Security Mode for Online Stock Trading

To enhance internet banking security, you can choose to use Security Device to be the only Security Mode for online stock trading. Please click here for details.

Report Fraud

If you suspect a fraud case, please contact us:
HSBC Premier customers(852) 2233 3322
HSBC Advance customers(852) 2748 8333
Other Personal Banking Customers(852) 2233 3000
email us

HSBC Safeguard

Protecting you from fraud and financial crime. Find out more

Important Notice

To protect your account from unauthorised access and being misappropriated, please contact us immediately if your HKID card and / or bank cards are lost or stolen, at (852) 2233 3000
We notice that our customers may from time to time receive bogus calls that claim to be calling from HSBC, selling products or asking for personal data. If you find the call suspicious or want to identify whether the caller is our Bank staff, please do not disclose your personal or account information but contact us on (852) 2233 3000 instead.