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Security and Fraud Centre
Credit Card

When using credit card

  • Try to keep your credit card in sight when using it for a transaction.
  • Ensure that your card is returned after each transaction.
  • Do not sign credit card slips without an amount.
  • Keep all card receipts / statements in a safe place, or destroy them.
  • Do not disclose your credit card number over the phone, unless you are dealing with a reputable company.
  • Avoid entering credit card information when using public computers, such as those in internet cafes, or when using websites that are not secure.
  • Do not respond to emails that ask you to provide credit card information.

Protecting your cards

  • Sign your cards as soon as you receive them.
  • Treat cards like cash. Never leave them unattended or lend them to anyone.
  • Carry only the cards that you need.
  • Make a list of your credit card numbers and the telephone numbers that you should use to report lost or stolen cards. Keep the list in a safe place, away from the cards.
  • Check your card expiry date. If a replacement card has not arrived at least one week before your current card expires, contact the bank to find out why.

Cardholder Identify Authentication

General points to remember

  • Check your statements immediately upon receipt.
  • If you spot any unusual transactions, report them to the bank immediately.
  • Consider using Internet banking to check the transactions on your account more frequently.

If you lose your card, call HSBC Personal Banking Hotline (852) 2233 3000 immediately.

More Information

Selection of Default Security Mode for Online Stock Trading

To enhance internet banking security, you can choose to use Security Device to be the only Security Mode for online stock trading. Please click here for details.

Report Fraud

If you suspect a fraud case, please contact us:
HSBC Premier customers(852) 2233 3322
HSBC Advance customers(852) 2748 8333
Other Personal Banking Customers(852) 2233 3000
email us

HSBC Safeguard

Protecting you from fraud and financial crime. Find out more

Important Notice

To protect your account from unauthorised access and being misappropriated, please contact us immediately if your HKID card and / or bank cards are lost or stolen, at (852) 2233 3000
We notice that our customers may from time to time receive bogus calls that claim to be calling from HSBC, selling products or asking for personal data. If you find the call suspicious or want to identify whether the caller is our Bank staff, please do not disclose your personal or account information but contact us on (852) 2233 3000 instead.