|Live Chat is an online messaging service connecting customers to our customer service officers to help them when using Internet Banking Services in a convenient and efficient way. This service is available for 7 days a week , 24 hours a day.|
|Currently, the service is only applicable for enquiries on selected online services in HSBC Public Website and Personal Internet Banking.|
|How to use this service
If our system anticipates that customer is having difficulty when using the above mentioned services, a chat box will be prompted out to offer instant assistance. Just follow the steps below to enjoy the new service.