The new Mobile Security Key and biometric authentication | HSBC HK

Mobile Security Key

Available via the HSBC HK Mobile Banking app, the Mobile Security Key replaces your physical security device, allowing you to log in mobile banking easily. With the Mobile Security Key, you can generate security code to access internet banking service more quickly. Digital banking would be safer and more convenient.

Biometric Authentication

HSBC brings an easy and all rounded mobile banking experience to you. By using the new iOS Face ID, you can authenticate your identity and access your digital banking in mere seconds - all with a simple look. Conveniently, you can also log in and confirm transactions in the HSBC HK Mobile Banking app through fingerprint authentication with iOS Touch ID and Android™ Fingerprint ID.

Activate the new Mobile Security Key and biometric authentication today to make your digital banking experience that much easier. If you want to enable biometric authentication (e.g. Face ID*), please refer to the important information about associated risks in the relevant FAQ listed below on this page.

*For compatible phone only

Download the HSBC HK Mobile Banking app


Key features

Bank-grade security
The new Mobile Security Key is packed with advanced security and protection features to give you peace of mind
Faster access
Log on faster with Mobile Security Key and biometric authentication to get things done quicker
Do more with biometric authentication
Apple iPhone X users can now use iOS Face ID or users of iOS or Android™ compatible phones* can use fingerprint to log on and confirm transactions in an instant with biometric credentials
Simplified digital banking
Besides logging on to mobile banking, you can also use your Mobile Security Key to generate security code for logging on to Personal Internet Banking


Activate your Mobile Security Key

Activate your Mobile Security Key on a new phone

Activate Touch ID

Activate Face ID

Activate Android™ Fingerprint ID

Generate Security Code from your app for Personal Internet Banking

Watch how simple it is!

Download now


Search "HSBC HK" from the App Store or Google Play™ and download the app. Activate your Mobile Security Key and biometric authentication now.


Q1

What about my existing physical Security Device?

Once your Mobile Security Key has been activated, your physical Security Device will be deactivated immediately. You can return this to any of our branches or dispose it yourself.

Q2

What about my existing HSBC app?

The new HSBC HK Mobile Banking app gives you access to your Hong Kong accounts only. If you need to access mobile banking in other countries outside Hong Kong, please keep the existing HSBC Mobile Banking app in addition to the new app.

Q3

How do I use Mobile Security Key to log on to Personal Internet Banking?

You can also use Mobile Security Key to log on to Personal Internet Banking. Simply follow the below steps to generate the security code. There are also on-screen instructions available on the Personal Internet Banking log on page for you to follow.

  • Launch the HSBC HK Mobile Banking app on your mobile device with Mobile Security Key activated
  • Select "Generate Security Code" from the bottom of the app screen
  • Select "Log on"
  • Enter your Mobile Security Key password and tap "Generate code". You can also use Face ID on iPhone X, iOS Touch ID and Android™ Fingerprint ID if you have it enabled
  • Your security code will be displayed, please input in the relevant field in the Personal Internet Banking log on page

Q4

I have activated Mobile Security Key on a jailbroken / rooted device earlier, but I could no longer access the mobile app anymore, what should I do?

Since your device is jailbroken / rooted, your device may be less secure and may lead to fraudulent transactions. For security reasons and to protect your interest, you will not be allowed to use our app. In order to continue using our mobile banking services, you may contact our customer service hotline to register a physical Security Device or remove the Mobile Security Key from the jailbroken / rooted device, then you may reactivate Mobile Security Key on another non-jailbroken / rooted device. In the meantime, if you have dual password, you may logon with a non-jailbroken / rooted device or Personal Internet Banking to enjoy selected services, or use other channels to manage your banking needs.

Q5

Can I use Face ID to log on and confirm transactions in the HSBC HK Mobile Banking app?

Yes. Face ID is currently available only on the Apple iPhone X. You can enable Face ID to log on and confirm transactions if you have the latest HSBC HK Mobile banking app installed with Mobile Security Key activated on the device. To activate Mobile Security Key on your new phone, please refer to the step-by-step guide above.

Please note that customers may need to grant permission before enabling Face ID if the Face ID pop-up message is shown.

Q6

What do I need to know before enabling Face ID for HSBC HK Mobile Banking app?

Please note that the probability of a false match when using Face ID may be different under some circumstances, e.g. twins or siblings that look like you, or if you are in adolescence, and disable "Require Attention for Face ID" function from your device settings. Please read the Terms and Conditions carefully and accept the associated risks and consequences before you enable the Face ID function. Also, please enable "Require Attention for Face ID" function or use Mobile Security Key password instead if you have any concerns.

Got further questions?

You can find out more about the app and the Mobile Security Key on our FAQ page.


Note:
The screen displays and the images of the website are for reference and illustration purposes only.
Apple, the Apple logo, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered or in the process of being registered in the US and other countries.
App Store is a service mark of Apple Inc.
Google Play™ is a trademark of Google Inc. Android™ is a trademark of Google Inc.

HSBC adopts the latest internet security measure with the adoption of EV SSL Certificate (Extended Validation SSL Certificate). With this verification certificate in place, you can instantly know you're on a genuine HSBC website. We suggest customer to check the digital certificate with a desktop computer. For more tips on internet security, please click here.

* Compatible phones for fingerprint authentication include Apple iPhone 5s or above, Samsung Galaxy S8, Galaxy S8+, Galaxy S7, Galaxy S7 edge, Galaxy C9 Pro, Galaxy Note 5, LG G6, LG G6+ and LG V20. More devices are coming soon.